We create our happiness by capturing the most important moments in our lives
Westerville Photo Return & Refund Policy
Our goal is to ensure you are completely satisfied with your purchase. Our policies vary based on the type of product, as detailed below.
1. Physical Photo Prints (Produced by 3rd Party Labs)
We accept returns and offer replacements/refunds for physical prints under specific conditions within 30 days of delivery.
Condition Policy & Action Damaged, Defective, or Lab Error Full Refund or Free Replacement. If your print arrives damaged, defective, or if the 3rd party lab made an error (e.g., wrong size/crop), we will provide a full refund or send a replacement at no cost. Action: Please contact us within 30 days of delivery and provide a photo of the defect.Customer Error (Buyer's Remorse)All Sales Final. We cannot accept returns, offer refunds, or exchanges for errors such as ordering the wrong size, submitting a low-resolution image, or simply changing your mind about the image once it has been printed. Please review your order carefully before submission.
Refund Processing Time: Once a return is received, inspected, and approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 2 business days.
2. Digital Downloads (Image Files, Templates, etc.)
Due to the nature of instantly available electronic files, our policy for digital goods is as follows:
All Sales Final: All purchases of digital downloads are non-refundable once the file has been downloaded or the access link has been sent.
Technical Issues: If you experience a technical error such as a corrupted file, an incorrect file delivered, or a non-working download link, please contact us within 7 days of purchase. We will immediately work to resolve the issue by sending a replacement file. If the issue cannot be fixed, a full refund will be provided.
How to Initiate a Return
To start a return or report an issue, please email us at darrekrobertson@gmail.com or complete the form listed on this page.
We need the following information:
Your Order Number.
A description of the issue.
A clear photo of the damage or defect (for physical prints).